DESCRIPTION - TECHNICAL
EEC is seeking experienced Point of Sale and ATM Engineers for full time positions
in Johannesburg and Durban as well as in Lusaka Zambia.
Position Duties
Provides technical support to clients and systems where the technician will be diagnosing,
troubleshooting, and repairing point of sale devices (CREON POS and/or Diebold/NCR
ATM experience will be an advantage). Responds to situations where first-line product
support (client or internal) has failed to isolate or fix problems in hosting systems.
Reports design, reliability and maintenance problems or bugs to software engineering.
Will be involved in customer installation and training. Provides support to customer/users
where the product is highly technical or sophisticated in nature. This position
generally interacts directly with the customer/user.
Position Description
Manages and provides contracted services to internal and external customers at the
highest level of quality. Primary focus is on the availability, scalability, performance
and security/compliance of hosted systems.
Consults with internal resources to determine application and systems requirements
and project priorities. Reviews work requests, estimates the scope of projects,
plans project resources, and coordinates schedules to complete projects.
Researches and evaluates current and future technologies for use in building, maintaining,
and enhancing customer systems. Makes recommendations based on findings.
Consults with internal and external organizations to ensure accurate and timely
informational exchanges and resolutions to customer problems/issues. In conjunction
with the client, supports the end-to-end testing process of the hosted application,
including troubleshooting of the hosted application.
Duties also include on-call support (rotational basis) and application level patching
of system (following companies Change Management process).
Position Requirements
- • 5+ years of information technology or technical support experience.
- • Requires thorough knowledge of networking communication protocols, hardware/software
integration and function.
- • Previous experience in designing and implementing systems with a focus on scalability
and high-availability preferred.
- • Excellent analytical skills with the ability to effectively diagnose technical
problems and apply a logical approach to problem solving
- • Software development experience in C++ and/or Java is a plus.
- • Experience with Tomcat/Apache is a plus.
- • Knowledge of payments processing industry is a plus.
- • Previous experience with Postilion software products highly desired.
- • Strong understanding of software development processes and system design principles.
- • Proven decision making skills.
- • Effective communication skills.
- • Ability to work in high pressure and sensitive environments.
- • Ability to meet tight deadlines.
- • Customer Service oriented with good interpersonal skills.
To Apply please send your CV to:
Human Resource Department